Refund Policy

At Shimoraa, we strive to ensure your satisfaction with every purchase. However, if you are not completely happy with your order, we offer a 7-Day Return Policy to provide you with peace of mind. Please read the following terms carefully:

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 7 days from the date of delivery.
  • The item must be unused, unworn, and in its original condition with all tags, packaging, and accessories intact.
  • Non-returnable items include personal care products, gift cards, sale items, and perishable goods unless defective or damaged upon arrival.

2. Return Process

Step 1: Request a Return

To initiate a return, please contact our customer service team within 7 days of receiving your item at:

Provide your order number, a brief reason for the return, and any supporting photos if the item is defective or damaged.

Step 2: Return Authorization

Once your return request is approved, we will provide instructions on how to ship the product back to us. Please ensure the item is securely packaged to avoid damage during shipping.

Step 3: Return Shipping

Return shipping costs are the responsibility of the customer unless the item received was incorrect, defective, or damaged. We recommend using a trackable shipping service to ensure we receive the item safely.

3. Refund Policy

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: Refunds will be processed within [Insert number] business days to your original method of payment.
  • Partial Refunds: In some cases, partial refunds may be granted if the item shows signs of use or is not returned in its original condition.

Note: Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged items).

4. Exchange Policy

We do not offer direct exchanges. If you wish to exchange an item, you may return the original product within the 7-day window and place a new order for the desired item.

5. Defective or Damaged Items

If you receive an item that is defective or damaged, please contact us immediately at shimoraaind@gmail.com with your order details and photos of the issue. We will promptly resolve the issue with a replacement or refund at no additional cost to you.

6. Non-Returnable Items

The following items are non-returnable:

  • Personal care products (e.g., cosmetics, skincare)
  • Gift cards
  • Sale items or final clearance products
  • Perishable goods unless defective or damaged upon arrival

7. Changes to This Policy

We reserve the right to update or modify this Refunds & Returns Policy at any time without prior notice. Please review this page periodically to stay informed of any changes.

8. Contact Us

If you have any questions regarding our Refunds & Returns Policy, feel free to reach out to us at:

We are committed to providing you with excellent service and ensuring your shopping experience is smooth and satisfying.