Terms & Conditions

At Shimoraa, we respect your privacy and are committed to protecting your personal information. We collect and use information only when necessary to process your orders, provide our products and services, communicate with you, improve your shopping experience, and operate our website effectively.

We do not sell your personal information. Any information collected through our website is handled responsibly and used only for legitimate business purposes.

Introduction

This Privacy Policy (“Policy”) explains how Shimoraa (“we,” “us,” or “our”) collects, uses, stores, and protects information provided by you when you visit or use our website, shimoraa.com (“Website” or “Platform”).

By accessing or using our Website, you agree to the practices described in this Privacy Policy.

This Policy may be updated from time to time to reflect changes in our practices, services, or applicable laws. We encourage you to review this page periodically for any updates.

What Information Do We Collect?

We may collect certain information when you browse our Website, create an account, place an order, contact us, or otherwise interact with our services.

The information we collect may include:

Personal Information

Depending on how you use our Website, we may collect:

  • Full name
  • Billing and shipping address
  • Email address
  • Mobile/phone number
  • Order and purchase details
  • Payment-related information necessary to process your transaction
  • Information provided when you contact our customer support team
  • Any other information voluntarily provided by you

Non-Personal Information

We may also automatically collect certain non-personal information when you visit our Website, such as:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited on our Website
  • Date and time of your visit
  • General website usage information

This information may be used to understand how visitors use our Website and to improve its functionality and performance.

How Do We Use Your Information?

The information collected from you may be used for the following purposes:

  • To process and fulfill your orders
  • To arrange delivery of products
  • To communicate with you regarding your orders, payments, delivery, returns, or refunds
  • To respond to your questions, concerns, and customer service requests
  • To provide information about our products, services, offers, and updates where permitted
  • To improve our Website, products, services, and customer experience
  • To maintain and improve website security
  • To detect and prevent fraudulent, unauthorized, or unlawful activities
  • To comply with applicable legal and regulatory requirements
  • To send important information regarding changes to our Website, policies, terms, or services

Payment Information

Payments made through our Website may be processed by third-party payment service providers.

Shimoraa does not necessarily store your complete payment card, banking, or other sensitive payment credentials on its own servers. Payment information may be collected and processed directly by the applicable payment service provider in accordance with its own privacy and security policies.

How Do We Use Cookies?

Our Website may use cookies and similar technologies to improve your browsing experience.

Cookies are small files stored on your device that help us understand how visitors use our Website and allow certain website functions to operate properly.

We may use cookies to:

  • Remember your preferences
  • Maintain shopping cart and session information
  • Improve website functionality
  • Understand website traffic and usage
  • Improve our products and services
  • Support website security and performance

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some features or functionality of the Website.

Third-Party Services

We may use trusted third-party service providers to support certain functions of our Website, including payment processing, website hosting, analytics, shipping, communication, security, and other operational services.

These third parties may have access to information only to the extent necessary to perform services on our behalf and are expected to handle such information in accordance with applicable privacy and security requirements.

Third-Party Websites

Our Website may contain links to third-party websites, services, or platforms.

Shimoraa is not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

How Do We Protect Your Information?

The security of your information is important to us. We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

Our Website may also be regularly reviewed and monitored for security vulnerabilities and known threats.

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

Your Rights

Subject to applicable laws, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information where legally applicable
  • Withdraw consent for certain communications
  • Opt out of promotional communications

To exercise any applicable rights or raise a privacy-related concern, you may contact us using the contact details provided below.

Children's Privacy

Our Website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

Changes to This Privacy Policy

Shimoraa reserves the right to modify or update this Privacy Policy from time to time.

Any changes will be posted on this page, and the updated Policy will become effective when published on the Website.

We recommend reviewing this Privacy Policy periodically to stay informed about how we handle your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Shimoraa
Shop No 2, Alka Road, Behind Rao Hostel, Shastri Circle, Udaipur, Rajasthan – 313001, India

Email: help@shimoraa.com

Website: shimoraa.com