Return Policy

At Shimoraa, we want you to have a smooth and satisfactory shopping experience. If you are not completely satisfied with your purchase, you may be eligible to return the product subject to the terms and conditions mentioned below.

Return Period

Customers can request a return within 7 days from the date of delivery of the order. Only orders eligible for return will be considered.

Return Conditions

To be eligible for a return:

  • The product must be unused, unworn, unwashed, and in its original condition.

  • All original tags, labels, packaging, and accessories must be intact.

  • The product should not show any signs of use, damage, alteration, or washing.

  • The original invoice/order receipt may be required to process the return.

  • Products must be securely packed to avoid damage during return shipping.

Defective or Damaged Products

If you receive a defective, damaged, or incorrect product, please contact us at help@shimoraa.com within 7 days of delivery.

Please share clear photographs/videos of the product along with your order details. Our team will review the issue and provide the appropriate resolution after verification.

If the product is confirmed to be defective or incorrectly supplied by Shimoraa, the applicable refund or replacement will be processed as per our policy.

Non-Returnable Products

Products that have been used, worn, washed, altered, damaged, or returned without their original tags and packaging may not be eligible for return.

Shipping and COD Charges

Shipping charges and Cash on Delivery (COD) charges, wherever applicable, are non-refundable, unless the return is due to a defective, damaged, or incorrect product supplied by Shimoraa.

Refund Process

Once the returned product is received and inspected by our team, we will notify you regarding the status of your return.

If the return is approved, the eligible refund amount will be processed through the original payment method used for the purchase.

Refunds will generally be processed within 3–9 business days after the returned product has been received and approved.

The time taken for the amount to reflect in your bank account or payment account may vary depending on your bank or payment service provider.

How to Request a Return

To initiate a return, please contact us at:

Email: help@shimoraa.com

Please include your order number, product details, reason for return, and supporting photographs/videos where applicable.

Our team will provide further instructions regarding the return process.

Important Note

Shimoraa reserves the right to reject a return request if the product does not meet the eligibility conditions mentioned in this Return Policy.

We recommend carefully checking the product description, size information, and other product details before placing your order.

For any questions regarding returns or refunds, please contact us at help@shimoraa.com.